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EXCHANGES & REFUNDS

Returns policy

The Website operates a fair policy of accepting returns provided the goods and their packaging are received back by us within 30 days in accordance with the following guidelines:

Please advise us by email to sales@safequip.co.uk within 30 days of delivery that you wish to make a return and quote your order number.

We will send you details of your returns number and a returns label, otherwise you can download the label from our website – see link below.

Please ensure the packaging and goods are returned to us in ‘as new’ condition. Damaged or used goods cannot be refunded unless they returned under warranty.

Please send your returns using a tracked or signed postal service. You will be refunded as soon as the goods have been received by us excluding any original shipping costs.

Should you choose to exchange your item, you will be charged shipping for the replacement item unless otherwise stated.

If you have asked for an exchange of size or colour, or an alternative item, your replacement item will be charged at the current website rate.

Goods described as available ‘by special order only’ may not be returnable or may be subject to a restocking fee.

 

Goods damaged in transit

If your package arrives damaged, please ensure the carrier is notified at the time of delivery and do not sign for the package as undamaged. For a valid claim to be made, please contact us within 24 hours of receipt and keep all the external packaging with the damaged product.

GIFTS: Provided we are notified by email at the time the order is placed that the order is a gift for a specified date; we will accept returned orders up to 30 days after the specified date.

 

Undeliverable Items

All of our items are sent via a recorded method of delivery. If an item cannot be signed for upon delivery it will be held at your local sorting office. Items are not held indefinitely and will eventually be returned to us. You will be charged further shipping should you wish for the items to be re-dispatched. We attempt to contact all customers whose items are returned to us.

If you choose not to have the item re-sent the original amount charged for shipping will not be refunded.

 

Order processing

The Website enters into a contract with you only when we send you an e-mail confirming despatch of your product and accepting your order. Such contract will be deemed to have been concluded in the United Kingdom and will be subject to the interpretation and enforcement of UK Law under the jurisdiction of the English Courts. Whilst your card may be debited before the contract is formed, a full refund will be made immediately if your order is not accepted. Any charges made by your Card Issuer are not refundable by us.

 

Users outside UK

This Website is owned, controlled and operated by Safequip Ltd from its offices within the United Kingdom. Safequip Ltd makes no representation that materials in the Website are appropriate or available for use in other locations and access to them from countries or territories where their contents may be illegal is prohibited. Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any claim relating to the use of this website and the materials contained herein shall be governed by United Kingdom law.